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Refund Policy

Effective Date: 01 August 2024

Introduction

At Shahidalionline.com, we strive to provide exceptional WordPress management and support services. This Refund Policy outlines the conditions under which we offer refunds for our services. Please review this policy carefully to understand your rights and our obligations.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

  • Service Issues: If you experience significant issues with our services that we are unable to resolve within a reasonable time frame, you may be eligible for a refund.
  • Service Cancellation: If you cancel your subscription within 3 days of purchase and have not used any services, you may request a full refund.

2. Non-Refundable Conditions

Refunds are not provided under the following conditions:

  • Service Usage: If you have used or accessed our services beyond the initial trial period, you are not eligible for a refund.
  • Late Cancellation: Requests for refunds after 3 days of purchase are not eligible for a refund.
  • Custom Work: Fees for custom work, special requests, or add-on services are non-refundable.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to info@shahidalionline.com with the subject line “Refund Request” and provide details about your request.
  2. Provide Information: Include your order number, subscription details, and the reason for your refund request in the email.
  3. Review and Response: We will review your request and respond within 3 business days. If approved, we will process the refund to your original payment method.

4. Processing Time

Refunds, if approved, will be processed within 15 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.

6. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:

Shahidalionline.com
HNO. 2141 Street 11, Azam Town, Karachi
contact@shahidalionline.com